Policies

Omega Primes Engineering – Return & Replacement Policy

At Omega Primes Engineering, customer satisfaction is our priority. We strive to ensure that every product is thoroughly inspected before dispatch.

Return Eligibility

A product is eligible for return or replacement only if: * The item is found to be **faulty or defective** due to a manufacturing or functional issue. * The fault was **not disclosed to the customer prior to delivery or collection**. * The issue is reported within **7 days** of receiving the product (unless otherwise agreed in writing). * The product has not been subjected to misuse, improper installation, modification, electrical damage, physical damage, water damage, or unauthorized repairs.

Non-Returnable

Items Returns or refunds will not be accepted for: * Products sold as **used**, **refurbished**, or **as-is** where the condition or known defects were clearly communicated before purchase. * Items that are fully functional but are no longer required by the customer. * Incorrect purchases made by the customer (such as ordering the wrong model, size, or specifications). * Products damaged due to improper handling, incorrect wiring, over-voltage, overloading, or misuse after delivery. * Custom-built, specially ordered, or customized products, unless they are found to have an undisclosed manufacturing defect. Inspection Process All returned products will be inspected by our technical team. If the reported fault is confirmed and was not disclosed before the sale, Omega Primes Engineering will, at its discretion: * Repair the product, * Replace it with the same or an equivalent product, or * Issue a refund if repair or replacement is not possible. Shipping Costs Unless otherwise agreed, the customer is responsible for the cost of returning the product to Omega Primes Engineering. If the return is approved due to an undisclosed fault, return shipping reimbursement may be provided at our discretion. Contact Us If you believe you have received a faulty product, please contact us with your invoice number, product details, and a description (or photos/videos) of the issue before returning the item. Thank you for choosing **Omega Primes Engineering**.

We appreciate your trust and are committed to providing reliable products and professional customer support.